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Welcome
With the onslaught of information, speed and complexity of business – the simple foundation of decision making and its criticality for managing organizational effectiveness is often overlooked.
This book is about how to solve problems quickly, effectively and with the right amount of collaboration. It gives the reader simple and practical four step approaches of how to define a problem situation and how to gather the relevant minimal information. Once you have gathered the relevant information, how do you analyze it logically and then how do you arrive at a mutually accepted answer? The key for success lies in the level of information and what the problem solver does with it.
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About Chuck Kepner
Chuck Kepner is president and chairman of Kepner Associates, Inc., a firm specializing in collaboration, productivity research, and consulting. He also serves on the Executive Board of Thinking Dimensions International, a consulting and training company specializing in delivering the KEPNERandFOURIE™ problem solving methodologies across the world. Chuck lives in Kensington, California. Read more
Who Should Read This Book
This book is intended for anyone who is involved in day to day problem solving and decision making situations. It does not matter if you are working in IT or in a bank – the methodology provided is a thinking approach and generic enough to be applicable in any job situation.
If you are working with technical deviations in Manufacturing or Information Technology, you will benefit as well as any other technician or engineer working with technical breakages. If you are a manager working with other skilled people having to deal with challenges, having to make decisions, vague and complex issues or having to deal with security issues then you will also benefit from this book.
The techniques and tools provided in this book would be beneficial to anyone who needs to solve a problem in a simple and logical way.
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Excerpt from the Book
The job of an executive, manager or employee (from here on in all three will be used interchangeably) is to get things done. He or she has the organization’s resources to work with—people, knowledge, facilities, money, all the things that make the organization go. The job of the manager is to use whatever of these are appropriate, in the most efficient way, to achieve the desired results. When something gets in the way of the organization, the manager’s job is to get over or around or through the obstruction so that there can be progress toward the organization’s destination.
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$17.95 / Perfectbound
ISBN: 9781608440481
196 pages
Also available at fine
bookstores everywhere
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